Frequently asked questions

Our usual delivery times are 5 to 7 business days via Colissimo to your door.

These times may vary slightly depending on the destination, public holidays, weekends or busy periods.

As soon as your order ships, a Colissimo tracking number linked to your order is sent to you by email.

You can track your parcel directly on the La Poste website using this tracking number.

We currently deliver via Colissimo to the following countries:

• Mainland France
• Belgium
• Luxembourg
• Italy
• Spain
• Germany
• Netherlands
• Portugal
• Poland
• Sweden

Delivery costs are shown directly on the order page, based on your delivery address and the contents of your cart.

No, we no longer sell adhesive vinyl.

Our catalogue is now focused on heat-transfer vinyl and accessories related to textile customisation.

Everything currently available is shown directly on our site.

Only the roll sizes shown on our site are currently available.

We do not offer custom formats, large rolls outside the catalogue, or special cutting on request.

All available formats are indicated directly on the product pages.

Our heat-transfer vinyl withstands more than 60 machine washes at 30°C.

For the best durability, we recommend that you:

• carefully follow the application settings provided;
• wait 24h before the first wash;
• wash the garment inside out at 30°C max;
• avoid fabric softener.

No, we do not offer samples or a physical colour chart at the moment.

On-screen colours may vary slightly from one device to another, but we do our utmost to make sure the product photos reflect the real colours as closely as possible.

If you run into a problem with a product, contact us with as much information as possible so that we can help you effectively.

In your message, please remember to include:

• your order number;
• the product concerned;
• the problem you ran into;
• the settings used if it relates to an application or a cut;
• a photo or video to help us understand the situation.

Once the order is confirmed, we can no longer cancel or change it.

If you want to add a product, you will need to place a new order directly on our site.

No, we cannot manually add a product to an order that has already been confirmed.

If you forgot an item, you will need to place a new order directly on the site.

An invoice is available for every order placed on our site.

If you need to receive your invoice, contact us with your order number.

That way we can find your order and send you the corresponding invoice.

You can pay for your order directly on our site using the payment methods available on the order page:

• credit card;
• PayPal;
• Klarna.

We do not accept payments by bank transfer, administrative payment order, or any other payment method.

No, we do not accept bank transfers, administrative payment orders, or administrative payments via Chorus Pro.

Payment is made only on our site using the methods available on the order page: credit card, PayPal or Klarna.

An invoice is then available after your order for your accounting.

Yes, our site is secure so that you can order with complete confidence.

Payments are processed through trusted payment providers such as credit card via Stripe, PayPal or Klarna.

We will never ask you for your banking details by email.

No, we do not offer specific discounts for professionals or tiered pricing.

Our prices are the same for all our customers, individuals and professionals alike, and match the prices shown directly on our site.

You can contact us directly on the contact page of our site.

To help us answer your request more quickly, please remember to include all the necessary information:

• order number;
• problem you ran into;
• product used;
• machine used;
• video or photo of the issue if needed.